bjd bet Privacy
Policy

1. Information We Collect

bjd bet collects personal information that is necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. We collect information in three primary ways: information you provide directly, information collected automatically as you use the platform, and information received from third-party service providers such as payment processors.

1.1 Information You Provide Directly

When you register an account, complete identity verification (KYC), contact support, or interact with promotions on bjd bet, you may provide:

• Identity information: Full legal name, date of birth, gender, and nationality.
• Contact details: Email address, mobile phone number, and residential address (city, district, Bangladesh).
• Identity documents: Copies of your National ID card, passport, or driving licence submitted during KYC verification.
• Payment information: Your bKash, Nagad, Rocket, or Upay mobile number; your bank account name and number when using bank transfer channels; transaction references for deposits and withdrawals.
• Account credentials: Username and encrypted password. bjd bet never stores passwords in plain text.
• Communications: Records of live chat, email correspondence, and any other messages exchanged with bjd bet support staff.

1.2 Information Collected Automatically

When you access the bjd bet platform — whether via a web browser or mobile device — our systems automatically collect certain technical information to ensure platform security and performance:

• Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings.
• Network data: IP address, approximate geographic location derived from IP (city/region level), internet service provider, and connection type.
• Session and activity data: Pages visited, games played, bets placed, session duration, click patterns, and feature interactions within the platform.
• Performance data: Page load times, error logs, and crash reports used to diagnose and fix technical issues.

1.3 Information from Third Parties

bjd bet may receive information about you from third-party service providers engaged to support our operations. This includes identity verification agencies that assist with KYC processes, payment processors that confirm transaction status, and fraud prevention services that flag unusual account activity. All third-party providers engaged by bjd bet are contractually required to handle data in compliance with applicable privacy standards.

2. How We Use Your Information

bjd bet processes your personal information only for legitimate, specified purposes. We do not use your data for any purpose incompatible with the reasons for which it was originally collected. The primary purposes for which we use your data are:

Purpose	Data Used	Legal Basis
Account creation and management	Name, email, mobile number, password	Contract performance
Identity verification (KYC)	ID documents, date of birth, address	Legal obligation
Processing deposits and withdrawals	Payment method details, transaction records	Contract performance
Fraud detection and platform security	IP address, device data, session patterns	Legitimate interest
Customer support	Account details, communication records	Contract performance
Promotional communications (opt-in)	Email, mobile number, game preferences	Consent
Responsible gaming monitoring	Wagering patterns, session data	Legal obligation / Legitimate interest
Platform analytics and improvement	Anonymised usage and performance data	Legitimate interest

bjd bet will never use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without first providing a meaningful explanation and the opportunity to request human review.

3. Data Sharing and Disclosure

bjd bet does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. We may share your data with the following categories of recipients, strictly to the extent necessary for the stated purpose:

3.1 Service Providers

We engage trusted third-party service providers to help us operate the bjd bet platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, cloud hosting and infrastructure providers, email and SMS communication services, and fraud prevention agencies. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond delivering the contracted service to bjd bet.

3.2 Game Software Providers

The games available on bjd bet are powered by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and game outcome data for the purpose of game integrity verification and technical support. No personally identifiable data (name, contact details, payment information) is shared with game studios.

3.3 Legal and Regulatory Disclosure

bjd bet may disclose your personal information to law enforcement authorities, regulatory bodies, or other government institutions where we are legally required to do so, or where disclosure is necessary to protect the safety and security of our players or the platform. We will always seek to minimise the scope of any such disclosure to what is strictly required by law.

3.4 Business Transfers

In the event of a merger, acquisition, or transfer of bjd bet's assets to a successor entity, player data may be transferred as part of that transaction. You will be notified of any such transfer via the platform or by email, and the successor entity will be required to honour this Privacy Policy or provide you with a revised policy and the opportunity to delete your account.

4. Cookies and Tracking Technologies

bjd bet uses cookies, web beacons, and similar tracking technologies to deliver a functional and personalised experience on the platform. A cookie is a small text file placed on your device by our server when you visit bjd bet. The following categories of cookies are used:

4.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language and currency preferences, and enable security features such as fraud detection and CSRF protection. Essential cookies cannot be disabled without impairing your ability to use bjd bet, as they underpin core functionality.

4.2 Analytics Cookies

Analytics cookies help us understand how players interact with bjd bet — which pages are visited most frequently, how long sessions last, and where users drop off. This data is used in aggregate and anonymised form to improve platform design, game selection, and user experience. You may decline analytics cookies through your browser settings without affecting your ability to play or transact on bjd bet.

4.3 Functional Cookies

Functional cookies remember choices you have made — such as your preferred deposit method, game category filters, or responsible gaming limit settings — so that these preferences are restored when you return to the platform. Disabling functional cookies may mean that certain personalisation features no longer work as expected.

4.4 Managing Cookies

You can manage and delete cookies through your browser's settings menu. Instructions for the most common browsers (Chrome, Firefox, Safari, Edge, and Samsung Internet for Android) are available via each browser's built-in help section. Please note that deleting all cookies will log you out of your bjd bet account and reset any saved preferences.

5. Data Retention and Storage

bjd bet retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account data (name, contact details, KYC documents): Retained for the duration of your account plus a minimum of five (5) years after account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, wager history): Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer retention period is required for an ongoing dispute.
• Analytics and performance data: Retained in anonymised, aggregated form indefinitely. Identifiable analytics data is deleted or anonymised within twelve (12) months of collection.
• Marketing preferences: Retained until you opt out of communications or close your account, at which point marketing data is deleted within thirty (30) days.

All data stored by bjd bet is held on servers with appropriate physical and technical security controls. Where data is transferred to third-party processors, those transfers are governed by data processing agreements that require equivalent security standards to those maintained by bjd bet directly.

6. Your Privacy Rights

As a bjd bet player, you have a number of rights with respect to the personal data we hold about you. bjd bet is committed to honouring these rights promptly and without unnecessary delay. To exercise any of the rights described below, please contact our support team via live chat or at [email protected] (plain text — not a link).

6.1 Right of Access

You have the right to request a copy of all personal data bjd bet holds about you. We will provide this information in a clear, structured format within a reasonable timeframe. There is no charge for a standard access request.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where you are able to update information directly through your bjd bet account settings, we encourage you to do so. For information that cannot be self-corrected (such as KYC document records), contact our support team and we will action the correction promptly.

6.3 Right to Erasure

You may request that bjd bet delete your personal data. We will honour this request where no legal obligation requires us to retain the data. Where legal retention obligations apply — such as transaction records required by anti-money laundering regulations — we will inform you of the specific data we are unable to delete and the reason why, while deleting all other data that is not subject to a retention obligation.

6.4 Right to Restrict Processing

You have the right to ask bjd bet to restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or while you are waiting for us to respond to an erasure request. During a processing restriction, we will continue to store your data but will not actively process it beyond the minimum required to maintain your account.

6.5 Right to Withdraw Consent

Where bjd bet processes your data on the basis of your consent — most commonly for promotional and marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You may opt out of marketing communications at any time by contacting support or updating your notification preferences in your account settings.

7. Payment and Financial Data

bjd bet handles all financial data with the highest level of care. All payment transactions — including deposits via bKash, Nagad, Rocket, Upay, and supported bank channels — are processed over encrypted connections using 256-bit SSL technology. bjd bet does not store complete mobile wallet PINs, banking passwords, or full card numbers.

When you make a deposit or withdrawal, bjd bet records the following limited financial data for audit and fraud prevention purposes:

• The payment method type (e.g., bKash, Nagad, Dutch-Bangla Bank)
• The registered mobile number or account name associated with the payment method
• The transaction reference number provided by the payment provider
• The transaction amount in BDT and the date/time of the transaction
• The outcome of the transaction (successful, pending, or failed)

This financial data is retained for a minimum of five years as required by applicable financial record-keeping standards. It is accessible only to authorised bjd bet finance and compliance staff and is never shared with external parties except as required by law or as necessary to process or dispute a specific transaction with your payment provider.

bjd bet's responsible gaming framework also uses wagering pattern data — derived from your transaction history — to identify signs of problem gambling behaviour. This analysis is conducted internally and is not shared with third parties. If our monitoring flags a potential concern, a member of our responsible gaming team may reach out to you directly through your registered contact details.

8. Policy Updates and Contact

bjd bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players via the email address on file or via a prominent notice on the bjd bet platform. The effective date at the top of this document will be updated to reflect the most recent revision.

We encourage you to review this Privacy Policy periodically. Continued use of the bjd bet platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account — any accrued balance subject to standard withdrawal terms will be processed to your verified payment method.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bjd bet handles your personal data, please contact our dedicated support team. We aim to acknowledge all privacy-related queries within one business day and to resolve them fully within seven business days.

Support Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 directly on the bjd bet platform
Response Time: Under 3 minutes for live chat; within 1 business day for email