bjd bet Responsible
Gaming Policy

1. Age Restriction — 18+ Only

bjd bet is strictly an adults-only platform. Access to any game, betting market, or financial transaction on bjd bet is limited to individuals who are 18 years of age or older. This rule is non-negotiable and applies to every player regardless of location within Bangladesh.

As part of the account registration process, all players are required to confirm that they meet the minimum age requirement. Following registration, bjd bet conducts Know Your Customer (KYC) verification that includes documentary proof of age. Acceptable documents include a valid Bangladesh National Identity Card (NID), a passport, or a driving licence. Where identity or age cannot be verified, the account will be suspended and all pending transactions held until verification is completed satisfactorily.

bjd bet takes underage gambling extremely seriously. Any account found to be held by a person under the age of 18 will be closed immediately, all winnings forfeited, and deposited funds returned to the originating payment source. If you are the parent or guardian of a minor and you are concerned they may have accessed bjd bet, please contact our support team immediately via live chat.

To help prevent underage access at the household level, we recommend using family-safe internet filtering tools. These can be applied at the device or router level and are independent of the bjd bet platform.

2. Recognising Problem Gambling

Gambling is a popular and legitimate form of entertainment across Bangladesh, enjoyed by millions of adults responsibly every day. However, for a small number of people, gambling can become a problem that affects financial stability, mental wellbeing, relationships, and daily life. bjd bet is committed to helping players recognise the early warning signs before a manageable hobby becomes a serious concern.

Problem gambling does not always look the same. Some players develop issues gradually over months, while others experience a rapid change in behaviour following a significant loss. Common warning signs include:

• Gambling with money set aside for essential expenses such as rent, food, or bills
• Chasing losses — continuing to bet in order to recover money already lost
• Feeling irritable, anxious, or distressed when not gambling or when attempting to stop
• Lying to family members or close friends about the frequency or extent of gambling
• Borrowing money from others — or taking out loans — specifically to fund gambling
• Neglecting work, study, family responsibilities, or personal health due to gambling
• Feeling that gambling is the only activity that produces genuine excitement or relief from stress
• Repeatedly failing to stick to self-imposed spending or time limits
• Making progressively larger bets in order to experience the same level of excitement

If you recognise any of these patterns in your own behaviour — or in someone you know — please use the self-assessment checklist below and reach out to our support team. You are never alone, and help is always available at bjd bet and through external organisations listed further in this document.

3. Self-Assessment Checklist

The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer honestly — your responses are for your personal use only and are not stored or reviewed by bjd bet. If you answer "yes" to three or more of these questions, we strongly encourage you to activate a cooling-off period or contact our support team.

4. Deposit and Spending Limits

One of the most effective tools for responsible gaming is setting a firm cap on how much you can deposit into your bjd bet account over a given time period. bjd bet supports the following deposit limit structures:

• Daily limit: Maximum BDT amount that can be deposited in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: Maximum BDT amount that can be deposited across any rolling 7-day period.
• Monthly limit: Maximum BDT amount that can be deposited across any rolling 30-day period.

Limits can be set, modified, or removed via the "Responsible Gaming" section of your bjd bet account settings. Reductions take effect immediately. Increases are subject to a mandatory 24-hour reflection period before they become active — this delay is intentional and exists to protect players who may be making impulsive decisions during a losing streak or emotional episode.

In addition to deposit limits, bjd bet also offers optional wager limits, which cap the total value of bets placed per session, per day, or per week, regardless of deposits already held in your account balance. Contact our support team via live chat to activate wager limits, which are not yet available through self-service account settings.

bjd bet reserves the right to apply deposit or wager limits to an account proactively where our responsible gaming monitoring systems identify patterns of behaviour consistent with problem gambling, even if the player has not self-requested a limit. In such cases, the player will be notified and invited to discuss the restriction with our support team.

5. Session Time Controls

Time can pass quickly during an engaging gaming or betting session. bjd bet's session time controls are designed to keep you aware of how long you have been playing and to enforce breaks when needed.

5.1 Session Duration Limits

Set a hard limit on the maximum length of any single continuous gaming session. When the limit is reached, you will be automatically logged out of your bjd bet account. Session duration limits can be configured from as little as 30 minutes up to a maximum of 8 hours per session. To continue playing after a limit-enforced logout, you must log back in — providing a natural point of reflection.

5.2 Reality Check Notifications

bjd bet's reality check feature displays an on-screen overlay at your chosen interval (15, 30, or 60 minutes) showing: your total session duration, your net win or loss position for the session, and the total number of bets placed. You can choose to dismiss the overlay and continue playing, or to log out and take a break. This feature is available for both casino games and sports betting at bjd bet.

5.3 Daily Login Limits

In addition to per-session controls, bjd bet allows players to set a maximum number of login sessions per day. For example, setting a daily login limit of 2 means that after two separate login sessions within a calendar day, the account will be locked from further logins until midnight Bangladesh Standard Time resets the counter.

6. Self-Exclusion and Account Cooling-Off

bjd bet offers two levels of account suspension for players who feel they need a break from the platform:

6.1 Cooling-Off Period

A cooling-off period is a short-term account suspension intended for players who want a brief pause. Available durations are 1 day, 7 days, 30 days, and 90 days. During a cooling-off period:

• Your account cannot be used to place bets or make deposits.
• Your account balance is preserved and will be available when the period ends.
• The cooling-off period cannot be cancelled or shortened once activated.
• You will continue to receive account security notifications but all promotional communications are paused.

To activate a cooling-off period, go to Account Settings → Responsible Gaming → Cooling-Off, or contact our support team via live chat.

6.2 Self-Exclusion

Self-exclusion is a longer-term measure for players who feel they need a serious and sustained break from gambling. bjd bet offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent (indefinite) exclusion. During self-exclusion:

• Your account is fully suspended — no gaming, betting, deposits, or withdrawals are possible.
• Any remaining balance at the time of exclusion will be returned to your verified payment method (bKash, Nagad, Rocket, or bank transfer) within 5 business days.
• The exclusion cannot be lifted before the selected period expires, regardless of the reason provided.
• bjd bet will suppress all promotional emails, SMS messages, and push notifications for the duration of exclusion.
• Permanent exclusion is irreversible. A permanently excluded account cannot be reinstated under any circumstances.

If you wish to reinstate an account after a fixed-term self-exclusion period, you must contact our support team directly. A mandatory 24-hour reflection period applies before reinstatement is processed. bjd bet reserves the right to request additional information before reinstating a previously self-excluded account.

7. Getting Help and External Support Resources

If you feel that gambling has become a problem — whether for yourself or for someone you care about — reaching out for help is the most important step. bjd bet's support team is available 24 hours a day, 7 days a week, to assist with any responsible gaming query, account restriction, or self-exclusion request. Contact us via live chat on the platform or at [email protected] (plain text — not a clickable link).

In addition to bjd bet's own support resources, a number of external organisations provide confidential counselling and support for individuals experiencing gambling-related difficulties:

• Kaan Pete Roi (Bangladesh): A mental health support helpline providing confidential emotional support. Available for individuals experiencing distress related to any cause, including gambling problems.
• Gamblers Anonymous (international): A peer support network for individuals who wish to stop gambling. Meetings are available in many countries and anonymously online.
• Your trusted GP or a mental health professional: If gambling is affecting your health, sleep, or relationships, speaking with a doctor or counsellor is a practical and effective step.
• Family members and trusted friends: Sharing concerns with someone you trust can be the first and most powerful step toward regaining control.

bjd bet does not endorse any specific external service and is not responsible for the content of external organisations' websites. The above list is provided purely as a starting point for players seeking additional help beyond our own platform tools.

8. Our Commitment to Safe Play

Responsible gaming is not a compliance exercise at bjd bet — it is a core part of how we operate and how we think about our relationship with every player in Bangladesh. We recognise that the trust players place in us carries a responsibility that goes beyond simply providing a well-designed platform.

Our responsible gaming programme is reviewed regularly to ensure it reflects best practices. bjd bet's customer support team receives ongoing training to recognise signs of problem gambling and to respond with empathy and appropriate action. Our platform monitoring systems flag accounts that show behavioural patterns associated with problem gambling, allowing our team to proactively offer support.

We are committed to never marketing aggressively to players who have self-excluded, are in a cooling-off period, or who have contacted us about problem gambling concerns. Once a player activates any responsible gaming restriction, all promotional communications cease immediately and remain paused for the full duration of the restriction.

bjd bet will continue to invest in responsible gaming tools, player education, and support infrastructure because we believe that a safer gaming environment is a better one — for players, for families, and for the long-term health of online entertainment in Bangladesh. Gaming at bjd bet should always feel like a choice made freely, for fun, within comfortable personal limits.